Government e-Marketplace (GeM) is an online procurement platform launched by the Government of India to enable transparent and efficient purchasing of goods and services. It allows businesses to register as sellers and supply directly to government departments, PSUs, and ministries. The portal promotes fair bidding, competitive pricing, and ease of doing business. GeM ensures fast, paperless procurement with end-to-end transparency.
Gem portal process
1. Client Documentation Collection
- Gather Aadhaar & PAN of the authorized signatory
- Collect GST, Udyam (MSME), CIN details
- Obtain company bank account details & cancelled cheque
- Collect authorization letter / board resolution (if required)
2. Create GeM Seller Account
Create the client’s GeM seller account and complete the basic verification and registration steps required by the portal.
3. Company Profile Completion
Complete the company profile by entering business details, uploading mandatory legal documents, and adding brand ownership proofs for listed products.
4. Product/Service Listing
- Create product/service catalog with specifications
- Upload images, pricing, technical parameters
- Ensure product categories match GeM standards
5. Compliance & Verification
- Fix any GeM objections in listings
- Complete brand approval, OEM/Reseller authorization (if applicable)
- Ensure all mandatory certifications are uploaded (BIS, ISO, FSSAI, etc. where required)
6. Train & Activate the Client
- Provide guidance on how to check tenders/bids
- Explain bid participation, reverse auction, and quote submission
- Train client teams on order acceptance and billing
7. Ongoing Support
- Help in bid identification & bid filing
- Assist with order fulfilment compliance
- Resolve GeM-related issues, objections, and approval delays